Privacy Policy

1. Who we are

ReachWyse ("we", "us", "our") is a company providing digital systems and automation services to therapists and clinic owners in the United Kingdom. Our website address is reachwyse.com. You can contact us at hello@reachwyse.com.

2. What information we collect

We collect information you provide directly to us, including:

• Your name and email address when you download our free guide
• Your name, email address, phone number, and message when you use our contact form
• Your preferences when you interact with the cookie consent banner
• Any information you share when you chat with Alice, our AI assistant

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected through cookies and similar technologies.

3. How we use your information

We use the information we collect to:

• Send you the free guide you requested
• Respond to your enquiries and contact form submissions
• Send occasional useful advice relevant to running a clinic (you can unsubscribe at any time)
• Understand how people use our website so we can improve it
• Meet our legal obligations

4. Legal basis for processing

We process your personal data on the following legal bases: your consent (for marketing communications and non-essential cookies); to fulfil a request you made (such as sending you the guide); and our legitimate interests in running and improving our business.

5. How long we keep your information

We keep your information for as long as it is needed for the purpose it was collected. Contact form submissions are kept for up to 2 years. Email list data is kept until you unsubscribe. We review and delete data we no longer need on a regular basis.

6. Who we share your information with

We do not sell or rent your personal information to anyone. We may share your information with trusted third-party service providers who help us operate our business — for example, our database provider (Supabase) and email delivery services. These parties are required to keep your information confidential and only use it as instructed.

7. Your rights

Under GDPR, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict how we use your information
• Withdraw your consent at any time (where processing is based on consent)
• Receive your information in a portable format

To exercise any of these rights, contact us at hello@reachwyse.com. We will respond within one month.

8. Cookies

We use cookies on our website. For full details of how we use cookies and how to manage your preferences, see our Cookie Policy.

9. Contact and complaints

If you have any questions about this privacy policy or how we handle your information, please contact us at hello@reachwyse.com. If you believe we have not handled your information correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by posting a notice on our website. The date at the top of this page shows when the policy was last updated.